On March 2, the 2021 NetEase Home 315 Home Service Survey Report - Bathroom Chapter was authoritatively released. After winning the "Double Champion" in 2020, Hengjie once again won the "315 Survey" in 2021 with its comprehensive service strength and service experience that exceeded expectations. It occupied the first place in both the "Top List of Comprehensive Scores of Bathroom Ware Category" and the "TOP List of Total Service Score of Bathroom Ware Stores in the 315 Survey", and successfully defended its title of "double champion"!
Explanation: The full score of the 2021 NetEase Home 315 Survey is 100 points, of which "online services" account for 40% and "offline services" account for 60%. The NetEase Home Furnishing Investigation Team ensured the fairness and authoritativeness of this investigation through on-site visits and follow-up services from offline to online.
NetEase Home 315 Service Survey, launched in 2011, has gone through 11 years of development and has become an annual review of the service quality of China's home furnishing industry. Its annual survey list Dan represents the highest level and mainstream force in China's home furnishing service field. In 2021, NetEase Home 315 service survey will be further refreshed, covering a total of 150+ brands in 8 categories, and its influence will continue to expand.
Since 2020, China's home furnishing market, which has experienced the temper of the epidemic, has matured, and more and more home furnishing brands are focusing on service quality. As a leader in China's sanitary ware industry, Hengjie's commitment and goal to consumers is to promote higher service standards and create a better service experience.
Higher service standards
Hengjie has taken the lead in entering a new era of winning with service system by establishing the "1350 (for you for life)" service system. Not only that, in 2016, Hengjie was the first in the industry to launch a six-year warranty service for the entire smart toilet, allowing Consumers feel more secure about purchasing and using smart toilets, which has greatly promoted the overall service level of the smart bathroom industry.
In order to continue to promote the popularity of smart toilets, Hengjie has also launched the "Smart Toilet Replacement Service Standards and Processes" to bring a more worry-free experience to users who upgrade.
Better service experience
High-quality services must not only meet consumer needs,It is also necessary to solve the pain points, so as to feel the warmth and companionship of Hengjie services all the time.
With 3,000+ service outlets in more than 400 cities across the country, it is not only the elegant and simple storefronts that impress consumers, but every sale and service is also the starting point of Hengjie's word-of-mouth marketing.
Hengjie's service not only accompanies consumers in their daily lives, but also shows its excellence at special moments.
During the critical period of the national fight against the epidemic in 2020, Hengjie launched "Hengjie Online-Bathroom 24-hour remote troubleshooting service" regardless of brand, which was approved by household users across the country.
During the Spring Festival of 2021, Hengjie's first-class service will be upgraded again - uninterruptedly providing normal door-to-door services to Hengjie users across the country, and continuing to launch free consultation and 24-hour remote guidance on the use, care, maintenance and repair of bathroom products regardless of brand. Troubleshooting services.
It is worth mentioning that the 2021 Hengjie Spring Festival Service "No Closing" activity not only continues to implement household bathroom guarantees without restrictions on brands, but also includes all types of public places within the scope of services for the first time, providing 1,165 public areas. Proactive maintenance services, these high-quality services with speed and warmth, reflect Hengjie's service attitude and responsibility.
Over the years, Hengjie has continuously improved users' quality of life by leading service innovation, and has steadily become the service benchmark and service standard setter in China's sanitary ware industry. Hengjie once again won the first place in the two major lists, showing that "when choosing bathroom services, choose Hengjie" has become the consensus of consumers.
It is precisely because of the help of a strong service system that Hengjie, as the only representative brand of new domestic products for home furnishings, has been selected into the People's Daily's "Brand Power Plan" together with Huawei, Yili, Moutai, Evergrande and other leading Chinese brands in various industries. strategic deployment to jointly build a new benchmark for Chinese brands.
In the future, facing the trend of intelligent bathroom products and consumers' more personalized needs for home products, Hengjie will continue to consolidate and improve its service advantages, support by its core product strength, and strive to create the ultimate user experience for consumers.
